Why hello there friend!

Prior to reaching out to us, please be sure to take a gander through our Frequently Asked Questions listed below. Or, if you prefer to take this over to Facebook Messenger, click our "Send To Messenger" tool below for our super simple and automated chat support.  We hope you're having a great time today!

Frequently Asked Questions

Each order gets printed/fulfilled/shipped out in the order that it is received. As an average, most orders ship out in 3-5 business days. In some cases (and especially during peak seasons) orders may require up to 7 business days before they ship out. Because we want to get your items to you as quickly as possible, if your order contains multiple items, they may ship separately at no extra expense to you!

All tracking numbers can be found in the shipping notification emails we send out, as well as on your profile dashboard.

Note that international shipment tracking may take up to a few days to display any updates but that doesn't necessarily mean the shipment is lost.

For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming with you that the shipping address was correct. It would also be good to double check that you got in touch with your local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you think you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

You can check out our return policy for up-to-date details about reshipments.

We do our best to make sure that errors are caught prior to shipping, but things can unfortunately happen!  In the rare event that an order does make it to you and it is damaged/defective, contact us immediately (or within 72 hours). Please be sure to include photos so we can resolve the issue(s) promptly — you won't be able to submit photos using our initial contact form.  When we follow-up on your initial message, we'll request photos to be sent over as attachments.

No, Fun Cat Lame Cat isn't available in some countries because of legal restrictions or shipping carrier limitations.

For now, Fun Cat Lame Cat isn't available in and doesn't ship to Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically.

We're available to all other countries and ship internationally!

Products are occasionally sent separately to reach you as quickly as possible, to avoid additional charges or because they are being sent from separate distribution centres.

Yes! Free shipping is available for all orders of $50 or more. Free shipping is for standard shipping rates only - it is not available for expedited shipping speeds.

Because we aim to get your order processed, fulfilled and shipped out to you as quickly as possible, it is very difficult for us to change orders once they are submitted. We recommend double checking all of your information (correct device, size, address, etc) prior to submitting your order. Of course, you are welcome to contact us as quickly as possible and we will do our best to accommodate, but unfortunately cannot make any promises. If your order is already processing, you will need to follow our Exchange Policy. For the same reasons, we do not accept order cancellations — sorry!

Because we aim to get your order processed, fulfilled and shipped out to you as quickly as possible, it is very difficult for us to change orders once they are submitted. We recommend double checking all of your information (correct device, size, address, etc) prior to submitting your order. Of course, you are welcome to contact us as quickly as possible and we will do our best to accommodate, but unfortunately cannot make any promises. If your order is already processing, you will need to follow our Exchange Policy. For the same reasons, we do not accept order cancellations — sorry!

Fun Cat Lame Cat strives to be as transparent as possible and to always ensure your satisfaction! If you have questions about any of the following, you are always welcome to reach out to us at any time!

Order Changes

Because we aim to get your order processed, fulfilled and shipped out to you as quickly as possible, it is very difficult for us to change orders once they are submitted. We recommend double checking all of your information (correct device, size, address, etc) prior to submitting your order. Of course, you are welcome to contact us as quickly as possible and we will do our best to accommodate, but unfortunately cannot make any promises. If your order is already processing, you will need to follow our Exchange Policy below. For the same reasons, we do not accept order cancellations — sorry!

Damaged/Defective Item(s) Arrived

We do our best to make sure that errors are caught prior to shipping, but things can unfortunately happen!  In the rare event that an order does make it to you and it is damaged/defective, contact us immediately (or within 72 hours). Please be sure to include photos so we can resolve the issue(s) promptly — doing so in your initial email will significantly speed up the process!

Wrong Device/Size/Etc Arrived

If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabeled. Let us know and we’ll get it sorted out!

Additionally, if wrong device/model/size has arrived, please double check your original order. If your order looks correct, please email us at [email protected] (be sure to include name + Order #) so we can get the correct one on the way!

If the issue is due to an oversight/error on your end (wrong device ordered/etc) — please follow our Exchange Policy below.

Exchanges

Fun Cat Lame Cat does not accept returns/refunds for reasons other than those mentioned above. On regular priced, non-personalized/customized items, we will offer exchanges requested within 7 days of your delivery date.

In order to exchange your item, it must be in brand new condition with NO signs of wear, being laundered, pet hair, etc. Tags MUST be attached. To initiate the process, please fill out the contact form and we will instruct you further.

Additional Notes:

All shipping related costs are non-refundable.

Any additional shipping costs due to delivery related issues (including providing wrong address) must be covered by customer.

Customer is responsible for taking care of exchange related shipping costs and ensuring package makes it to Fun Cat Lame Cat (we recommend purchasing and providing us with tracking!)

All sale items or personalized/customized orders are final sale

We will not process an exchange on any item(s) received:

  • That have been used/worn/tampered with
  • Are otherwise not in resellable condition
  • Where exchange order was not placed prior to
  • Exchange has not arrived back to us/was lost in transit
  • Ship back date falls outside of our designated time frame

Because we aim to get your order processed, fulfilled and shipped out to you as quickly as possible, it is very difficult for us to change orders once they are submitted. We recommend double checking all of your information (correct device, size, address, etc) prior to submitting your order. Of course, you are welcome to contact us as quickly as possible and we will do our best to accommodate, but unfortunately cannot make any promises. If your order is already processing, you will need to follow our Exchange Policy. For the same reasons, we do not accept order cancellations — sorry!

The poly bags used in our packaging are recyclable, low-density polyethylene, FDA and USDA compliant.

All orders shipping with the Overnight delivery method for US domestic orders will automatically be marked as priority in our system and bumped up in the fulfillment queue.

Yes, all of Fun Cat Lame Cat's shipping methods have tracking. Note that the quality of tracking may differ for some local carriers.

Contact Us

Fields marked with * are required