Fun Cat Lame Cat strives to be as transparent as possible and to always ensure your satisfaction! If you have questions about any of the following, you are always welcome to reach out to us at any time!
Because we aim to get your order processed, fulfilled and shipped out to you as quickly as possible, it is very difficult for us to change orders once they are submitted. We recommend double checking all of your information (correct device, size, address, etc) prior to submitting your order. Of course, you are welcome to contact us as quickly as possible and we will do our best to accommodate, but unfortunately cannot make any promises. If your order is already processing, you will need to follow our Exchange Policy below. For the same reasons, we do not accept order cancellations — sorry!
Damaged/Defective Item(s) Arrived
We do our best to make sure that errors are caught prior to shipping, but things can unfortunately happen! In the rare event that an order does make it to you and it is damaged/defective, contact us immediately (or within 72 hours). Please be sure to include photos so we can resolve the issue(s) promptly — you won’t be able to submit photos using our initial contact form. When we follow-up on your initial message, we’ll request photos to be sent over as attachments.
Wrong Device/Size/Etc Arrived
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabeled. Let us know and we’ll get it sorted out!
Additionally, if wrong device/model/size has arrived, please double check your original order. If your order looks correct, please email us at [email protected] (be sure to include name + Order #) so we can get the correct one on the way!
If the issue is due to an oversight/error on your end (wrong device ordered/etc) — please follow our Exchange Policy below.
Fun Cat Lame Cat does not accept returns/refunds for reasons other than those mentioned above. On regular priced, non-personalized/customized items, we will offer exchanges requested within 7 days of your delivery date.
In order to exchange your item, it must be in brand new condition with NO signs of wear, being laundered, pet hair, etc. Tags MUST be attached. To initiate the process, please fill out this Exchange Request Form and we will instruct you further.
All shipping related costs are non-refundable.
Any additional shipping costs due to delivery related issues (including providing wrong address) must be covered by customer.
Customer is responsible for taking care of exchange related shipping costs and ensuring package makes it to Fun Cat Lame Cat (we recommend purchasing and providing us with tracking!)
All sale items or personalized/customized orders are final sale
We will not process an exchange on any item(s) received:
- That have been used/worn/tampered with
- Are otherwise not in resellable condition
- Where exchange order was not placed prior to
- Exchange has not arrived back to us/was lost in transit
- Ship back date falls outside of our designated time frame